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WebRTC and the Customer Experience


Speaker:

Keith McFarlane

Chief Technology Officer
LiveOps

Track: WebRTC


In this session, Keith McFarlane, Chief Technology Officer, Cloud Platforms & Telephony at LiveOps, will share how WebRTC technology is truly the next stage in the globalization of the contact center, especially in the areas of monetization and creating a superior, personalized customer experience.

Over the past few years, the importance of a positive customer experience has risen and solidified itself as a major differentiation for brands. Meaning, companies today have to offer great service along with their products. WebRTC communications, combined with the cloud and building upon the foundation provided by VoIP and the Internet, is making a single network a reality by eliminating the need for the expensive servers, software, landlines and phones required by traditional contact center technologies. Customer service agents with WebRTC-enabled devices will be able to provide better customer experiences across all channels – including voice – and contact centers will continue to become even more streamlined, cost-efficient and productive than ever before.

Speaker Bio:
At LiveOps, Keith McFarlane holds the role of Chief Technology Officer, Cloud Platform & Telephony. He has more than 20 years of experience designing and developing large-scale customer service solutions and CRM systems. He is an expert on the benefits of cloud computing technology for both enterprise and SMBs and was named to ExecRank's "Top CTO Rankings" list for 2012.

Prior to LiveOps, McFarlane worked for an on-premise contact center provider that is currently ranked number two among the top contact centers worldwide. It was there that he first began to realize the potential impact that cloud computing could have on the decades-old customer service contact center industry. He also realized that a software and hardware laden provider, such as his previous employer, would be challenged to move quickly into the cloud space. Making the move to LiveOps gave him the opportunity to be part of the team that developed the true cloud LiveOps Platform for enterprise use. Twelve years ago the LiveOps Platform was created for use only by the LiveOps community of 20,000 independent contractors to grow LiveOps' agent services business. In 2008, when McFarlane arrived at the company, LiveOps began evolving the platform for individual sale and use by other companies with their own agents. Under McFarlane's guidance, LiveOps is continuing to make industry-firsts, including the first fully integrated multichannel plus social agent desktop.





Untitled Document
WebRTC Summit 2014 Sample Sessions

Microsoft Opening Keynote | NoOps != No Operations
By David Tesar

Shipping daily, injecting faults, and keeping an extremely high availability "without Ops"? Understand why NoOps does not mean no operations. Agile development methodologies require evolved operations to be successful. [continued]

Speaker Bio: David's mission is to "put more Ops into DevOps". He currently shares "the good news" of software and has helped customers since 2007 as a Technical Evangelist at Microsoft. David creates technical content including hundreds of videos, speaks at various Microsoft and industry-sponsored events, leads the weekly Edge Show with monthly episodes on DevOps, and works directly with customers and internal development teams. DevOps is currently David's focus which includes expertise in relevant products such as Microsoft Azure, Visual Studio Online, Application Insights, Team Foundation Server, Release Management, and System Center. [continued]

Interoperable WebRTC and Why It Is Important
By Peter Dunkley

There are many potential applications for WebRTC and for many interoperability is not a requirement. However, this does not mean that there is not a need for interoperability, particularly at the signaling level, for other applications.

Many people have dismissed interoperability as a consideration when using WebRTC - often due to the fact that their favoured use-cases do not require it (and in some cases are even hampered by it). In his session at 2nd WebRTC Summit, Peter Dunkley, Technical Director, at Crocodile RCS, will look at the other side and discuss the case for interoperability and explain how WebRTC can be used to enhance and extend existing services in a way provides benefits to service providers and their customers.

He will conclude with a look at some of the open-source options available today for building interoperable WebRTC applications. [continued]

Speaker Bio: Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and service applications. Since 2005 he has worked mainly with SIP first leading a team developing a PSTN gateway and then managing the development of a SIP Application Server. Peter joined Crocodile RCS in September 2010 and has made numerous contributions to the Kamailio open source SIP Router project (particularly in the areas of presence, WebSocket, MSRP, and SIP Outbound) since then. Peter is one of the authors of the MSRP over WebSocket draft (draft-pd-dispatch-msrp-websocket) and is a contributor to several open-source projects. [continued]

Is WebRTC a Second Stage Engine in the Telehealth Rocket?
By Ivelin Ivanov

Telehealth legislation opened the floodgates for investment in modern communications services and APIs since 2010. WebRTC promises a second revolution. Ivelin Ivanov will discuss a real-world example where telephony APIs make a difference in improving patient care and reducing healthcare costs. He will then look into a brighter telehealth future with secure, high quality, ubiquitous WebRTC video interactions.
[continued]

Speaker Bio: Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects. [continued]

Matrix: the missing signaling layer for WebRTC?
By Mathew Hodgson

WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations. [continued]

Speaker Bio:Matthew Hodgson is technical co-founder of the Matrix.org: a not-for-profit organization focused on solving the problem of fragmentation in current VoIP and IP Messaging applications. By defining a new lightweight pragmatic open standard for federation and interoperability and releasing opensource reference implementations, Matrix hopes to create a new ecosystem that makes real-time-communication as universal and interoperable as email. [continued]

WebRTC and the Customer Experience
By Keith McFarlane

In this session, Keith McFarlane, Chief Technology Officer, Cloud Platforms & Telephony at LiveOps, will share how WebRTC technology is truly the next stage in the globalization of the contact center, especially in the areas of monetization and creating a superior, personalized customer experience.

Over the past few years, the importance of a positive customer experience has risen and solidified itself as a major differentiation for brands. Meaning, companies today have to offer great service along with their products. WebRTC communications, combined with the cloud and building upon the foundation provided by VoIP and the Internet, is making a single network a reality by eliminating the need for the expensive servers, software, landlines and phones required by traditional contact center technologies. Customer service agents with WebRTC-enabled devices will be able to provide better customer experiences across all channels – including voice – and contact centers will continue to become even more streamlined, cost-efficient and productive than ever before. [continued]

Speaker Bio: At LiveOps, Keith McFarlane holds the role of Chief Technology Officer, Cloud Platform & Telephony. He has more than 20 years of experience designing and developing large-scale customer service solutions and CRM systems. He is an expert on the benefits of cloud computing technology for both enterprise and SMBs and was named to ExecRank's "Top CTO Rankings" list for 2012.

Prior to LiveOps, McFarlane worked for an on-premise contact center provider that is currently ranked number two among the top contact centers worldwide. It was there that he first began to realize the potential impact that cloud computing could have on the decades-old customer service contact center industry. He also realized that a software and hardware laden provider, such as his previous employer, would be challenged to move quickly into the cloud space. Making the move to LiveOps gave him the opportunity to be part of the team that developed the true cloud LiveOps Platform for enterprise use. Twelve years ago the LiveOps Platform was created for use only by the LiveOps community of 20,000 independent contractors to grow LiveOps' agent services business. In 2008, when McFarlane arrived at the company, LiveOps began evolving the platform for individual sale and use by other companies with their own agents. Under McFarlane's guidance, LiveOps is continuing to make industry-firsts, including the first fully integrated multichannel plus social agent desktop. [continued]

How the Norwegian Red Cross built a video tutoring solution with WebRTC
By Svein Willassen

This is the story about how the Norwegian Red Cross used WebRTC to build a service that allow high school student to meet volunteer tutors and get help with their school assignments just by visiting a web page in their browser. The solution has greatly increased the reach of the tutoring service run by the Red Cross, allowing students to get the help they need without leaving their homes. [continued]

Speaker Bio: Svein Willassen is the founder and CTO of the leading WebRTC based video conferencing service appear.in. he is currently leading the on-going development of that service. Svein has a PhD in forensic computing and has worked extensively with forensic analysis of communication systems as well as development of communication services. [continued]

Visualizing WebRTC: A Social Experiment with Meta-Networking
By Sara Robertson

On her social media platform Melodramatic.com, with global reach and over 1,000 uniques daily, Sara Robertson released a WebRTC network that created a peer-to-peer connection between every visitor on every page load. Geographical location data and round-trip data transfer rates of each connection is collected, and augmented with known demographics about the visitors. Static assets are randomly selected for serving directly through this new meta-network, and user experience is carefully measured. When rendered in a real-time visualization, this data provides exciting insights into the limitations and potential for WebRTC as it applies to modern web infrastructures. [continued]

Speaker Bio: Sara is a technology generalist with experience in large platform implementations, high-scale/low-latency serving, cloud infrastructures, and big data strategies. She is VP of Technology for an online advertising company serving billions of impressions daily, and runs a social media website (melodramatic.com) that she uses as a playground for technical experimentation. [continued]

WebRTC – The SKYPE Killer and Cloud UC Enabler
By Vishal Brown

While affordable and convenient, Skype is not an acceptable platform for business communications. While it may suffice for personal use and even SMBs, enterprise organizations need more substantial services with the quality, security and interoperability to handle video conferencing smoothly around the globe. Contrarily, WebRTC has the potential to overcome the incompatibility issues that have plagued the UC market for many years, and now that the IETF (Internet Engineering Task Force) is driving the audio and video codec standards, they've already ratified the audio standards (i.e. Opus), and they're getting close to choosing the video standard - this is going to be big deal for UC this year. [continued]

Speaker Bio: Vishal has over 15 years of experience in focusing large enterprises on the key initiatives needed to improve communication within their organization. This includes not just implementing unified communication solutions, but also thought leadership and strategic planning, policies and procedures to make the initiative effective. [continued]

The Promise of a Paradigm Shift in B2C Customer Communications
By Tobias Goebel

WebRTC promises to make realtime communications so ubiquitous that whole new ways of how consumers interact with businesses, or with fellow consumers of the same business, will emerge. Outside of the RTC world, innovative companies like Amazon are already offering ways for customers to help themselves, or others. WebRTC will accelerate this trend. It will also impact the way how and when consumers reach out to the contact center, and vice versa. In this talk I will share ideas on what this paradigm shift in B2C customer communications will mean for the customer on the one hand, and the contact center on the other. [continued]

Speaker Bio: Tobias has over 10 years of experience in the IVR and contact center industry. As part of Aspect's product management and marketing team today, he works on defining the future of the mobile customer experience, which will incorporate channels such as mobile apps, SMS, voice, chat, social, and will address the customer holistically, taking the SoLoMoClo (Social, Local, Mobile, Cloud) trend into account. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK. [continued]

SmartGrid: An Example Sensor Analytics Ecosystem
By Joseph di Paolantonio

Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). [continued]

Speaker Bio: Joseph di Paolantonio began working with IoT data in 2000 when his consultancy and system integration firm partnered with RFID companies to integrate RFID data with other supply chain data in data warehouses and include such data in Business Intelligence solutions. [continued]

New business opportunities for real time communications created by the IoT explosion
By Ivelin Ivanov

From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. This presentation will share some of the new revenue sources that IoT created for Restcomm - the open source telephony platform from Telestax. [continued]

Speaker Bio:Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects [continued]

Modern Telecom and the IoT
By Evan McGee

The worldwide cellular network will be a a backbone in the future IoT, and telecom industry is clamoring to get on board as more than just a data pipe. What can service operators offer, however, that would benefit IoT entrepreneurs, inventors, and consumers? [continued]

Speaker Bio:Evan McGee is the CTO of RingPlus, a leading innovative U.S. MVNO and wireless enabler. His focus is on combining web technologies with traditional telecom to create a new breed of unified communication that is easily accessible to the general consumer. With over a decade of experience in telecom and associated technologies, Evan is demonstrating the power of OSS to further human and machine-to-machine innovation. [continued]

WebRTC + IoT = Personalized Customer Service
By Peter Cornelius

Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT . Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service. [continued]

Speaker Bio:Peter Cornelius has spent the past 15 years designing and building large scale enterprise applications, predominantly focused on the call center space. In his role as Solution Architect at LiveOps he has designed and built platform components to allow the doubling of the number of registered agents along with dramatic improvements in stability and performance. He is currently working on the next generation of the LiveOps platform. [continued]

Spatial Teleconferencing With WebRTC
By Alan Kraemer

While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. [continued]

Speaker Bio:Alan Kraemer (CTO) has over 29 years of experience in a wide range of technology based fields. As Vice President of Engineering for Technology Marketing Inc., he and his team created the architecture for and designed a wide variety of computers and computer based products for major corporations including British Telecomms and Litton Industries. [continued]

The Industrial Internet and the Cloud: Challenges in the Road Ahead
By Dave Duggal

The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to Cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines & devices with Big Data and the Cloud, including interoperability, data security and privacy. This session will focus on public-private work being done today to identify the IoT standards, architecture, frameworks and security needed to enable and accelerate the $32 trillion opportunity ahead. [continued]

Speaker Bio: Dave founded EnterpriseWeb LLC (www.enterpriseweb.com) in 2009. EnterpriseWeb® is an application platform for dynamic, data-driven applications and processes. Dave is a proven business leader who has made a career of building, growing and turning around companies and is a proponent of next generation 'smart' business processes. [continued]

Time Series Data in a Time Series World
By Jim Scott

The Internet-of-Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. Single-value, geo-spatial, and log time series data will be discussed. By focusing on enterprise applications and the data center OpenTSDB will be used as an example to explain some of these concepts including when to use different storage models. [continued]

Speaker Bio:Jim has held positions running Operations, Engineering, Architecture and QA teams in the Consumer Packaged Goods, Digital Advertising, Digital Mapping, Chemical and Pharmaceutical industries. Jim has built systems that handle more than 50 billion transactions per day and his work with high-throughput computing at Dow Chemical was a precursor to more standardized big data concepts like Hadoop. [continued]

The Edison Moment for the Internet of Me
By Abe Gong

Trick question: What did Thomas Edison do for the lightbulb? He didn't invent it—working lightbulbs existed in laboratories for 80 years before Edison arrived. Instead, Edison's team made electric light scalable. They turned a theoretical possibility into a daily, lived reality—for billions of people. [continued]

Speaker Bio: Abe was the first data scientist at Jawbone and the lead data scientist at Massive Health, where he built data systems to nudge people to form good habits and live healthier. He earned his PhD in Public Policy, Political Science, and Complex Systems at the University of Michigan. All told, Abe has worked as data scientist/statistical consultant in education, health, and public policy for over a decade. In previous lives, Abe has been a pollster, journalist, refugee, and amateur historian. He is now working on a stealth startup using connected devices to improve habits and relationships. [continued]

Manage Your Mesh
By Ryan Bagnulo

Code Halos – aka "digital fingerprints" - are the key organizing principle to understand a) how dumb things become smart and b) how to monetize this dynamic. In this session Ben Pring, Co-Director of Cognizant's Center for the Future of Work, will outline research, analysis and recommendations from his recently published book on this phenomena on the way leading edge organizations like GE and Disney are unlocking the IoT opportunity and what steps your organization should be taking to position itself for the next platform of digital competition. [continued]

Speaker Bio: Robert H. Brown is the global head of Cognizants CFoW market strategy and outreach for Business Process Services. He is specifically focused on Cognizant BPS thought leadership, brand development, and solutions orchestration, as well as collaboration with Cognizant senior executive clients and prospects. He resides in California. [continued]

Identity Management and WebRTC
By Peter Dunkley

We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service - possibly built on a variety of different PaaS/SaaS offerings - and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorisation, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) irreversibly encoded. This presentation looks at how this identity problem can be solved and discusses ways to use existing web identities for real-time communication. [continued]

Speaker Bio: Peter is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and service applications. [continued]

WebRTC and Data Channels; the Innovation Within Disruption
By Alex Gouaillard

As a disruptive technology, Web Real-Time Communication (WebRTC), which is an emerging standard of web communications, is redefining how brands and consumers communicate in real time. The on-going narrative around WebRTC has largely been around incorporating video, audio and chat functions to apps. Alex will look at a fourth element - data channels - and talk about its potential to move WebRTC beyond browsers and into the internet of things. [continued]

Speaker Bio: A Frenchman who has relocated to Singapore, Alex is regarded as one of the pioneers of Web Real-Time Communication (WebRTC). He is a member of the W3C and IETF (which create and define the standards of this technology), and is an active participant in key WebRTC working groups and task forces. Alex holds two PhDs from INSA, France, and KEIO University, Japan. He has deep experience in communications, signal and image processing, and has established and led successful research groups at Caltech, Harvard, A*STAR. Alex was also involved in several innovative startups in Europe, North America, and APAC. [continued]


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SYS-CON Events announced today that T-Mobile exhibited at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, visit https://www.t-mobile.com.
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SYS-CON's WebRTC Summit, held each year at the Javits Center in New York City and Santa Clara Convention Center in Silicon Valley. For sponsorship, exhibit opportunities and show prospectus, please contact Carmen Gonzalez, carmen (at) sys-con.com.
WebRTC Summit All-Star Speakers Include...

DUNKLEY
Acision

IVANOV
Telestax

McFARLANE
McFARLANE

WILLASSEN
appear.in

ROBERTSON
Melodramatic

NEGRIS
Yottamine Analytics

JACOBI
Kaazing

FALLOWS
Kaazing

KAIL
Netflix

GOLDEN
enStratius

KEMP
Nebula

BEHR
Praxis Flow

LOUNIBOS
SOASTA

CRAWFORD
AVOA

MORGENTHAL
EMC

COCKCROFT
Battery Ventures

HAFF
Red Hat

SHALOM
GigaSpaces

SUSSNA
Ingineering.IT

ROBERTS
BMC

VERNON
VictorOps

WILLIS
Stateless Networks

ROESE
EMC

PADIR
Progress

AMAR
MyPermissions

O'CONNOR
AppZero

BHARGAVA
JumpCloud

DEVINE
IBM

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Director, Marketing & Sales Operations at Evolve IP
 
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Cari.net TWEET
 
The 2012 Cloud Expo in NY was a great success for the Dell cloud team as we met with many customers, partners, and cloud technologists."
STEPHEN SPECTOR
Senior Product Marketing, Dell Cloud Services
 
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NISH BURKE
Product Marketing Manager, StorageCraft


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@CloudExpo Blogs
The nature of test environments is inherently temporary—you set up an environment, run through an automated test suite, and then tear down the environment. If you can reduce the cycle time for this process down to hours or minutes, then you may be able to cut your test environment budgets considerably. The impact of cloud adoption on test environments is a valuable advancement in both cost savings and agility. The on-demand model takes advantage of public cloud APIs requiring only payment for the time needed to run automated tests. In this framework, success depends on two things: automated i...
Bitcoins are a digital cryptocurrency and have been around since 2009. As a substitute for legal tender, they are becoming the rage for investors and others but because there is no government agency auditing or performing regulatory oversights, you wonder if it is the perfect breeding ground for electronic nanocrime. Since the introduction of the Bitcoin, some competitors have emerged and the whole segment of cryptocurrencies are defined as Altcoins. Altcoins include Dogecoin, Ethereum Feathercoin, Litecoin, Novacoin, Peercoin, and Zetacoin. Some of these cryptocurrencies are considered impro...
The rule of thumb for network security today is that there is no perimeter anymore. An outsider can easily become an insider once perimeter security is breached. Every day, attackers find new ways to breach enterprise perimeter security through ransomware, malware or phishing through social engineering. This is not to suggest that all is lost. Rather, organizations can defeat cybercriminals, in part, by better managing what has already been put in place. As an example of what can go wrong if that doesn’t happen, consider the following story.
Java 9 ships with some minor—yet awesome—new language features that make developing easier and cleaner. In this post, we’ll take a look at three of these new features. You probably remember interface methods, which were introduced in Java 8. These are required so that Java itself, as well as framework vendors, can add new methods to interfaces without breaking pre-existing implementations. As these methods can become rather complex, Java now enables you to declare interface methods as private. This allows for extracting common code from interface methods while hiding the code from external us...
Many enterprise and government IT organizations are realizing the benefits of cloud computing by extending IT delivery and management processes across private and public cloud services. But they are often challenged with balancing the need for centralized cloud governance without stifling user-driven innovation. This strategy requires an approach that fundamentally reshapes how IT is delivered today, shifting the focus from infrastructure to services aggregation, and mixing and matching the best services for meeting organizations’ current and future needs.
Quick quiz! What’s the first thing that comes to mind when you hear the following phrases? Artificial grass Artificial sweeteners Artificial flavors Artificial plants
One problem that all developers and companies struggle with is trying to decide if they should "build it" or "buy it". Software developers love to build things. That is what we do! Their natural reaction tends to lean towards building things. We are also always up for a new challenge. There are very good reasons for building or buying software. There are also good reasons to use open source projects, which is a third option.
So data warehousing may not be cool anymore, you say? It’s yesterday’s technology (or 1990’s technology if you’re as old as me) that served yesterday’s business needs. And while it’s true that recent big data and data science technologies, architectures and methodologies seems to have rendered data warehousing to the back burner, it is entirely false that there is not a critical role for the data warehouse and Business Intelligence in digitally transformed organizations.
Organizations around the world are struggling to cope with the current data explosion. A vital characteristic of this data is that it is unstructured and represents things like email, images, and videos. Storage of this form of data is typically in an object format which differs significantly from the database norm. Databases housed data grows very slowly because most of it is structured. Object storage formats are now being used to optimize access to large amounts of non-transactional files across a growing number of vertical markets.
Troubleshooting a problem on a remote server, especially in production, is not an easy task. Sometimes it involves debugging the application code directly on the server. But the production servers are usually run in a strict environment, where not all convenient developer tools are available. In this article, you'll discover how to configure a running web server and debug your application using standard facilities provided by the Java platform.
Cavirin Systems has just announced C2, a SaaS offering designed to bring continuous security assessment and remediation to hybrid environments, containers, and data centers. Cavirin C2 is deployed within Amazon Web Services (AWS) and features a flexible licensing model for easy scalability and clear pay-as-you-go pricing. Although native to AWS, it also supports assessment and remediation of virtual or container instances within Microsoft Azure, Google Cloud Platform (GCP), or on-premise. By drawing on a comprehensive library of curated industry guidelines, control frameworks, and best practi...
How much does it cost to make an app is almost as popular a question as it is confusing. No one tries to learn the exact costs of, say, making a movie: people realize that there’s an overwhelming amount of variables involved on which they depend. But almost every day a new inquiry is posted on a tech forum, Quora, or Reddit as to how much it’d take to build a mobile business app.
"This all sounds great. But it's just not realistic." This is what a group of five senior IT executives told me during a workshop I held not long ago. We were working through an exercise on the organizational characteristics necessary to successfully execute a digital transformation, and the group was doing their ‘readout.' The executives loved everything we discussed and agreed that if such an environment existed, it would make transformation much easier. They just didn't believe it was realistic.
BnkToTheFuture.com is the largest online investment platform for investing in FinTech, Bitcoin and Blockchain companies. We believe the future of finance looks very different from the past and we aim to invest and provide trading opportunities for qualifying investors that want to build a portfolio in the sector in compliance with international financial regulations.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to operationalize the intelligence and how to implement a strategy to scale efforts. She pulled from her ex...
Data Monetization! Data Monetization! Data Monetization! It’s the new mantra of many organizations. But what does “data monetization” really mean, how do you do it, and more importantly, who in the organization owns the job of “data monetization”? The role of Chief Data Officer (CDO) would seem to be a godsend to answer the data monetization challenge. They should be the catalyst in helping organizations to become more effective at leveraging data and analytics to power the digital transformation.
The cloud revolution in enterprises has very clearly crossed the phase of proof-of-concepts into a truly mainstream adoption. One of most popular enterprise-wide initiatives currently going on are “cloud migration” programs of some kind or another. Finding business value for these programs is not hard to fathom – they include hyperelasticity in infrastructure consumption, subscription based models, and agility derived from rapid speed of deployment of applications. These factors will continue to drive cloud adoption into the foreseeable future.
Developing mobile apps has never been an easy task. Creating a mobile app for iOS means owning strong programming skills about Objective-C or Swift and knowing their APIs. Android-based apps are not so different: you have to know Java and the Android Platform and its API. The learning curve is not fast and it includes how to create nice and interactive user interfaces, connecting embedded features like GPS, camera, showing maps, images and so forth.
MongoDB, an open-source document store and most popular NoSQL database on the market today, offers a variety of advanced features to administer security over your MongoDB deployments. In this tutorial post, we’re going to show you how to set up role-based access control (RBAC) to manage user access across your MongoDB systems for reIndex, mongodump and mongorestore. If you're the administrator of your MongoDB databases, you've likely received requests to provide an individual user with the capabilities to perform a certain action(s). MongoDB's security features are fairly mature now, and allo...