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WebRTC and the Customer Experience


Speaker:

Keith McFarlane

Chief Technology Officer
LiveOps

Track: WebRTC


In this session, Keith McFarlane, Chief Technology Officer, Cloud Platforms & Telephony at LiveOps, will share how WebRTC technology is truly the next stage in the globalization of the contact center, especially in the areas of monetization and creating a superior, personalized customer experience.

Over the past few years, the importance of a positive customer experience has risen and solidified itself as a major differentiation for brands. Meaning, companies today have to offer great service along with their products. WebRTC communications, combined with the cloud and building upon the foundation provided by VoIP and the Internet, is making a single network a reality by eliminating the need for the expensive servers, software, landlines and phones required by traditional contact center technologies. Customer service agents with WebRTC-enabled devices will be able to provide better customer experiences across all channels – including voice – and contact centers will continue to become even more streamlined, cost-efficient and productive than ever before.

Speaker Bio:
At LiveOps, Keith McFarlane holds the role of Chief Technology Officer, Cloud Platform & Telephony. He has more than 20 years of experience designing and developing large-scale customer service solutions and CRM systems. He is an expert on the benefits of cloud computing technology for both enterprise and SMBs and was named to ExecRank's "Top CTO Rankings" list for 2012.

Prior to LiveOps, McFarlane worked for an on-premise contact center provider that is currently ranked number two among the top contact centers worldwide. It was there that he first began to realize the potential impact that cloud computing could have on the decades-old customer service contact center industry. He also realized that a software and hardware laden provider, such as his previous employer, would be challenged to move quickly into the cloud space. Making the move to LiveOps gave him the opportunity to be part of the team that developed the true cloud LiveOps Platform for enterprise use. Twelve years ago the LiveOps Platform was created for use only by the LiveOps community of 20,000 independent contractors to grow LiveOps' agent services business. In 2008, when McFarlane arrived at the company, LiveOps began evolving the platform for individual sale and use by other companies with their own agents. Under McFarlane's guidance, LiveOps is continuing to make industry-firsts, including the first fully integrated multichannel plus social agent desktop.





Untitled Document
WebRTC Summit 2014 Sample Sessions

Microsoft Opening Keynote | NoOps != No Operations
By David Tesar

Shipping daily, injecting faults, and keeping an extremely high availability "without Ops"? Understand why NoOps does not mean no operations. Agile development methodologies require evolved operations to be successful. [continued]

Speaker Bio: David's mission is to "put more Ops into DevOps". He currently shares "the good news" of software and has helped customers since 2007 as a Technical Evangelist at Microsoft. David creates technical content including hundreds of videos, speaks at various Microsoft and industry-sponsored events, leads the weekly Edge Show with monthly episodes on DevOps, and works directly with customers and internal development teams. DevOps is currently David's focus which includes expertise in relevant products such as Microsoft Azure, Visual Studio Online, Application Insights, Team Foundation Server, Release Management, and System Center. [continued]

Interoperable WebRTC and Why It Is Important
By Peter Dunkley

There are many potential applications for WebRTC and for many interoperability is not a requirement. However, this does not mean that there is not a need for interoperability, particularly at the signaling level, for other applications.

Many people have dismissed interoperability as a consideration when using WebRTC - often due to the fact that their favoured use-cases do not require it (and in some cases are even hampered by it). In his session at 2nd WebRTC Summit, Peter Dunkley, Technical Director, at Crocodile RCS, will look at the other side and discuss the case for interoperability and explain how WebRTC can be used to enhance and extend existing services in a way provides benefits to service providers and their customers.

He will conclude with a look at some of the open-source options available today for building interoperable WebRTC applications. [continued]

Speaker Bio: Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and service applications. Since 2005 he has worked mainly with SIP first leading a team developing a PSTN gateway and then managing the development of a SIP Application Server. Peter joined Crocodile RCS in September 2010 and has made numerous contributions to the Kamailio open source SIP Router project (particularly in the areas of presence, WebSocket, MSRP, and SIP Outbound) since then. Peter is one of the authors of the MSRP over WebSocket draft (draft-pd-dispatch-msrp-websocket) and is a contributor to several open-source projects. [continued]

Is WebRTC a Second Stage Engine in the Telehealth Rocket?
By Ivelin Ivanov

Telehealth legislation opened the floodgates for investment in modern communications services and APIs since 2010. WebRTC promises a second revolution. Ivelin Ivanov will discuss a real-world example where telephony APIs make a difference in improving patient care and reducing healthcare costs. He will then look into a brighter telehealth future with secure, high quality, ubiquitous WebRTC video interactions.
[continued]

Speaker Bio: Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects. [continued]

Matrix: the missing signaling layer for WebRTC?
By Mathew Hodgson

WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations. [continued]

Speaker Bio:Matthew Hodgson is technical co-founder of the Matrix.org: a not-for-profit organization focused on solving the problem of fragmentation in current VoIP and IP Messaging applications. By defining a new lightweight pragmatic open standard for federation and interoperability and releasing opensource reference implementations, Matrix hopes to create a new ecosystem that makes real-time-communication as universal and interoperable as email. [continued]

WebRTC and the Customer Experience
By Keith McFarlane

In this session, Keith McFarlane, Chief Technology Officer, Cloud Platforms & Telephony at LiveOps, will share how WebRTC technology is truly the next stage in the globalization of the contact center, especially in the areas of monetization and creating a superior, personalized customer experience.

Over the past few years, the importance of a positive customer experience has risen and solidified itself as a major differentiation for brands. Meaning, companies today have to offer great service along with their products. WebRTC communications, combined with the cloud and building upon the foundation provided by VoIP and the Internet, is making a single network a reality by eliminating the need for the expensive servers, software, landlines and phones required by traditional contact center technologies. Customer service agents with WebRTC-enabled devices will be able to provide better customer experiences across all channels – including voice – and contact centers will continue to become even more streamlined, cost-efficient and productive than ever before. [continued]

Speaker Bio: At LiveOps, Keith McFarlane holds the role of Chief Technology Officer, Cloud Platform & Telephony. He has more than 20 years of experience designing and developing large-scale customer service solutions and CRM systems. He is an expert on the benefits of cloud computing technology for both enterprise and SMBs and was named to ExecRank's "Top CTO Rankings" list for 2012.

Prior to LiveOps, McFarlane worked for an on-premise contact center provider that is currently ranked number two among the top contact centers worldwide. It was there that he first began to realize the potential impact that cloud computing could have on the decades-old customer service contact center industry. He also realized that a software and hardware laden provider, such as his previous employer, would be challenged to move quickly into the cloud space. Making the move to LiveOps gave him the opportunity to be part of the team that developed the true cloud LiveOps Platform for enterprise use. Twelve years ago the LiveOps Platform was created for use only by the LiveOps community of 20,000 independent contractors to grow LiveOps' agent services business. In 2008, when McFarlane arrived at the company, LiveOps began evolving the platform for individual sale and use by other companies with their own agents. Under McFarlane's guidance, LiveOps is continuing to make industry-firsts, including the first fully integrated multichannel plus social agent desktop. [continued]

How the Norwegian Red Cross built a video tutoring solution with WebRTC
By Svein Willassen

This is the story about how the Norwegian Red Cross used WebRTC to build a service that allow high school student to meet volunteer tutors and get help with their school assignments just by visiting a web page in their browser. The solution has greatly increased the reach of the tutoring service run by the Red Cross, allowing students to get the help they need without leaving their homes. [continued]

Speaker Bio: Svein Willassen is the founder and CTO of the leading WebRTC based video conferencing service appear.in. he is currently leading the on-going development of that service. Svein has a PhD in forensic computing and has worked extensively with forensic analysis of communication systems as well as development of communication services. [continued]

Visualizing WebRTC: A Social Experiment with Meta-Networking
By Sara Robertson

On her social media platform Melodramatic.com, with global reach and over 1,000 uniques daily, Sara Robertson released a WebRTC network that created a peer-to-peer connection between every visitor on every page load. Geographical location data and round-trip data transfer rates of each connection is collected, and augmented with known demographics about the visitors. Static assets are randomly selected for serving directly through this new meta-network, and user experience is carefully measured. When rendered in a real-time visualization, this data provides exciting insights into the limitations and potential for WebRTC as it applies to modern web infrastructures. [continued]

Speaker Bio: Sara is a technology generalist with experience in large platform implementations, high-scale/low-latency serving, cloud infrastructures, and big data strategies. She is VP of Technology for an online advertising company serving billions of impressions daily, and runs a social media website (melodramatic.com) that she uses as a playground for technical experimentation. [continued]

WebRTC – The SKYPE Killer and Cloud UC Enabler
By Vishal Brown

While affordable and convenient, Skype is not an acceptable platform for business communications. While it may suffice for personal use and even SMBs, enterprise organizations need more substantial services with the quality, security and interoperability to handle video conferencing smoothly around the globe. Contrarily, WebRTC has the potential to overcome the incompatibility issues that have plagued the UC market for many years, and now that the IETF (Internet Engineering Task Force) is driving the audio and video codec standards, they've already ratified the audio standards (i.e. Opus), and they're getting close to choosing the video standard - this is going to be big deal for UC this year. [continued]

Speaker Bio: Vishal has over 15 years of experience in focusing large enterprises on the key initiatives needed to improve communication within their organization. This includes not just implementing unified communication solutions, but also thought leadership and strategic planning, policies and procedures to make the initiative effective. [continued]

The Promise of a Paradigm Shift in B2C Customer Communications
By Tobias Goebel

WebRTC promises to make realtime communications so ubiquitous that whole new ways of how consumers interact with businesses, or with fellow consumers of the same business, will emerge. Outside of the RTC world, innovative companies like Amazon are already offering ways for customers to help themselves, or others. WebRTC will accelerate this trend. It will also impact the way how and when consumers reach out to the contact center, and vice versa. In this talk I will share ideas on what this paradigm shift in B2C customer communications will mean for the customer on the one hand, and the contact center on the other. [continued]

Speaker Bio: Tobias has over 10 years of experience in the IVR and contact center industry. As part of Aspect's product management and marketing team today, he works on defining the future of the mobile customer experience, which will incorporate channels such as mobile apps, SMS, voice, chat, social, and will address the customer holistically, taking the SoLoMoClo (Social, Local, Mobile, Cloud) trend into account. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK. [continued]

SmartGrid: An Example Sensor Analytics Ecosystem
By Joseph di Paolantonio

Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). [continued]

Speaker Bio: Joseph di Paolantonio began working with IoT data in 2000 when his consultancy and system integration firm partnered with RFID companies to integrate RFID data with other supply chain data in data warehouses and include such data in Business Intelligence solutions. [continued]

New business opportunities for real time communications created by the IoT explosion
By Ivelin Ivanov

From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. This presentation will share some of the new revenue sources that IoT created for Restcomm - the open source telephony platform from Telestax. [continued]

Speaker Bio:Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects [continued]

Modern Telecom and the IoT
By Evan McGee

The worldwide cellular network will be a a backbone in the future IoT, and telecom industry is clamoring to get on board as more than just a data pipe. What can service operators offer, however, that would benefit IoT entrepreneurs, inventors, and consumers? [continued]

Speaker Bio:Evan McGee is the CTO of RingPlus, a leading innovative U.S. MVNO and wireless enabler. His focus is on combining web technologies with traditional telecom to create a new breed of unified communication that is easily accessible to the general consumer. With over a decade of experience in telecom and associated technologies, Evan is demonstrating the power of OSS to further human and machine-to-machine innovation. [continued]

WebRTC + IoT = Personalized Customer Service
By Peter Cornelius

Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT . Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service. [continued]

Speaker Bio:Peter Cornelius has spent the past 15 years designing and building large scale enterprise applications, predominantly focused on the call center space. In his role as Solution Architect at LiveOps he has designed and built platform components to allow the doubling of the number of registered agents along with dramatic improvements in stability and performance. He is currently working on the next generation of the LiveOps platform. [continued]

Spatial Teleconferencing With WebRTC
By Alan Kraemer

While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. [continued]

Speaker Bio:Alan Kraemer (CTO) has over 29 years of experience in a wide range of technology based fields. As Vice President of Engineering for Technology Marketing Inc., he and his team created the architecture for and designed a wide variety of computers and computer based products for major corporations including British Telecomms and Litton Industries. [continued]

The Industrial Internet and the Cloud: Challenges in the Road Ahead
By Dave Duggal

The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to Cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines & devices with Big Data and the Cloud, including interoperability, data security and privacy. This session will focus on public-private work being done today to identify the IoT standards, architecture, frameworks and security needed to enable and accelerate the $32 trillion opportunity ahead. [continued]

Speaker Bio: Dave founded EnterpriseWeb LLC (www.enterpriseweb.com) in 2009. EnterpriseWeb® is an application platform for dynamic, data-driven applications and processes. Dave is a proven business leader who has made a career of building, growing and turning around companies and is a proponent of next generation 'smart' business processes. [continued]

Time Series Data in a Time Series World
By Jim Scott

The Internet-of-Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. Single-value, geo-spatial, and log time series data will be discussed. By focusing on enterprise applications and the data center OpenTSDB will be used as an example to explain some of these concepts including when to use different storage models. [continued]

Speaker Bio:Jim has held positions running Operations, Engineering, Architecture and QA teams in the Consumer Packaged Goods, Digital Advertising, Digital Mapping, Chemical and Pharmaceutical industries. Jim has built systems that handle more than 50 billion transactions per day and his work with high-throughput computing at Dow Chemical was a precursor to more standardized big data concepts like Hadoop. [continued]

The Edison Moment for the Internet of Me
By Abe Gong

Trick question: What did Thomas Edison do for the lightbulb? He didn't invent it—working lightbulbs existed in laboratories for 80 years before Edison arrived. Instead, Edison's team made electric light scalable. They turned a theoretical possibility into a daily, lived reality—for billions of people. [continued]

Speaker Bio: Abe was the first data scientist at Jawbone and the lead data scientist at Massive Health, where he built data systems to nudge people to form good habits and live healthier. He earned his PhD in Public Policy, Political Science, and Complex Systems at the University of Michigan. All told, Abe has worked as data scientist/statistical consultant in education, health, and public policy for over a decade. In previous lives, Abe has been a pollster, journalist, refugee, and amateur historian. He is now working on a stealth startup using connected devices to improve habits and relationships. [continued]

Manage Your Mesh
By Ryan Bagnulo

Code Halos – aka "digital fingerprints" - are the key organizing principle to understand a) how dumb things become smart and b) how to monetize this dynamic. In this session Ben Pring, Co-Director of Cognizant's Center for the Future of Work, will outline research, analysis and recommendations from his recently published book on this phenomena on the way leading edge organizations like GE and Disney are unlocking the IoT opportunity and what steps your organization should be taking to position itself for the next platform of digital competition. [continued]

Speaker Bio: Robert H. Brown is the global head of Cognizants CFoW market strategy and outreach for Business Process Services. He is specifically focused on Cognizant BPS thought leadership, brand development, and solutions orchestration, as well as collaboration with Cognizant senior executive clients and prospects. He resides in California. [continued]

Identity Management and WebRTC
By Peter Dunkley

We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service - possibly built on a variety of different PaaS/SaaS offerings - and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorisation, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) irreversibly encoded. This presentation looks at how this identity problem can be solved and discusses ways to use existing web identities for real-time communication. [continued]

Speaker Bio: Peter is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and service applications. [continued]

WebRTC and Data Channels; the Innovation Within Disruption
By Alex Gouaillard

As a disruptive technology, Web Real-Time Communication (WebRTC), which is an emerging standard of web communications, is redefining how brands and consumers communicate in real time. The on-going narrative around WebRTC has largely been around incorporating video, audio and chat functions to apps. Alex will look at a fourth element - data channels - and talk about its potential to move WebRTC beyond browsers and into the internet of things. [continued]

Speaker Bio: A Frenchman who has relocated to Singapore, Alex is regarded as one of the pioneers of Web Real-Time Communication (WebRTC). He is a member of the W3C and IETF (which create and define the standards of this technology), and is an active participant in key WebRTC working groups and task forces. Alex holds two PhDs from INSA, France, and KEIO University, Japan. He has deep experience in communications, signal and image processing, and has established and led successful research groups at Caltech, Harvard, A*STAR. Alex was also involved in several innovative startups in Europe, North America, and APAC. [continued]


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SYS-CON's WebRTC Summit, held each year at the Javits Center in New York City and Santa Clara Convention Center in Silicon Valley. For sponsorship, exhibit opportunities and show prospectus, please contact Carmen Gonzalez, carmen (at) sys-con.com.
WebRTC Summit All-Star Speakers Include...

DUNKLEY
Acision

IVANOV
Telestax

McFARLANE
McFARLANE

WILLASSEN
appear.in

ROBERTSON
Melodramatic

NEGRIS
Yottamine Analytics

JACOBI
Kaazing

FALLOWS
Kaazing

KAIL
Netflix

GOLDEN
enStratius

KEMP
Nebula

BEHR
Praxis Flow

LOUNIBOS
SOASTA

CRAWFORD
AVOA

MORGENTHAL
EMC

COCKCROFT
Battery Ventures

HAFF
Red Hat

SHALOM
GigaSpaces

SUSSNA
Ingineering.IT

ROBERTS
BMC

VERNON
VictorOps

WILLIS
Stateless Networks

ROESE
EMC

PADIR
Progress

AMAR
MyPermissions

O'CONNOR
AppZero

BHARGAVA
JumpCloud

DEVINE
IBM

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Product Marketing Manager, StorageCraft


Who Should Attend?
Senior Technologists including CIOs, CTOs, VPs of technology, IT directors and managers, network and storage managers, network engineers, enterprise architects, communications and networking specialists, directors of infrastructure Business Executives including CEOs, CMOs, CIOs, presidents, VPs, directors, business development; product and purchasing managers.

Join Us as a Media Partner - Together We Can Rock the IT World!
SYS-CON Media has a flourishing Media Partner program in which mutually beneficial promotion and benefits are arranged between our own leading Enterprise IT portals and events and those of our partners.

If you would like to participate, please provide us with details of your website/s and event/s or your organization and please include basic audience demographics as well as relevant metrics such as ave. page views per month.

To get involved, email Lissette Mercado at lissette@sys-con.com.

@CloudExpo Blogs
If you read a lot of business and technology publications, you might think public clouds are universally preferred over all other cloud options. To be sure, the numbers posted by Amazon Web Services (AWS) and Microsoft’s Azure platform are nothing short of impressive. Statistics reveal that public clouds are growing faster than private clouds and analysts at IDC predict that public cloud growth will be 3 times that of private clouds by 2019.
Data reduction delivers compelling cost reduction that substantially improves the business case in every cloud deployment model. No matter which cloud approach you choose, the cost savings benefits from data reduction should not be ignored and must be a component of your cloud strategy. IT professionals are finding that the future of IT infrastructure lies in the cloud. Data reduction technologies enable clouds — public, private, and hybrid — to deliver business agility and elasticity at the lowest possible cost, making cloud the deployment model of choice for IT infrastructure going forward....
A recent BusinessWeek article titled “America’s Retailers Are Closing Stores Faster Than Ever” summarizes the epidemic that retailers are facing today (see Figure 1). Retailers are closing stores at a record path and the driving force behind the acceleration in store closings is Amazon, who now accounts for over 50% of all on-line retail sales (see Figure 2). What are retailers to do when the tricks and techniques that worked in the past just don’t work in today’s real-time data and analytics driven business world? Business models that worked in a world that valued size and location quickly...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
From personal care products to groceries and movies on demand, cloud-based subscriptions are fulfilling the needs of consumers across an array of market sectors. Nowhere is this shift to subscription services more evident than in the technology sector. By adopting an Everything-as-a-Service (XaaS) delivery model, companies are able to tailor their computing environments to shape the experiences they want for customers as well as their workforce.
For over a decade, Application Programming Interface or APIs have been used to exchange data between multiple platforms. From social media to news and media sites, most websites depend on APIs to provide a dynamic and real-time digital experience. APIs have made its way into almost every device and service available today and it continues to spur innovations in every field of technology. There are multiple programming languages used to build and run applications in the online world. And just like every other language, there is always the need for an interpreter when trying to communicate with...
If you are thinking about moving applications off a mainframe and over to open systems and the cloud, consider these guidelines to prioritize what to move and what to eliminate. On the surface, mainframe architecture seems relatively simple: A centrally located computer processes data through an input/output subsystem and stores its computations in memory. At the other end of the mainframe are printers and terminals that communicate with the mainframe through protocols. For all of its apparent simplicity, mainframe architecture can be extraordinarily complex. Mainframes process thousands o...
In today's cloud based world, automation is key enabler for success. Yet, folks are scared of automation due to risk of losing job. However automation needs to be seen as a way to keep your job in and not out. Wikipedia definition of automation is "Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching on telephone networks, steering and stabilization of ships, aircraft and other applications and vehicles with minimal or reduced human intervention." The key word in thi...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
In its 2017 State of Malware Report, Malwarebytes Labs recorded a 267 percent increase in ransomware between January 2016 and November 2016, with over 400 different variants in total. The report noted that while malware authors mostly relied on ransomware to make the bulk of their revenues, there was an increase in ad fraud as well. Botnets and mobile malware also continue to expand and evolve. The report predicts that until IoT devices become secure out of the box, botnets will get even bigger and pose an even greater threat to the internet – and any company connected to it.
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a single platform to drive unprecedented simplicity in the data center. Customers ca...
"Suddenly a lot of companies started focusing on producing services in the cloud. I like to call it Cloud Native - everything is built for the cloud. The main concept there is to enable developers to work fast," explained Ben Bernstein, CEO & Co-Founder of Twistlock, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to the new world.
SYS-CON Events announced today that SourceForge has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SourceForge is the largest, most trusted destination for Open Source Software development, collaboration, discovery and download on the web serving over 32 million viewers, 150 million downloads and over 460,000 active development projects each and every month.
In the No-Code corner are the ‘citizen developers’ – business users who can build functional but generally limited apps without having to write a line of code. The Low-Code corner, in contrast, centers on professional developers, streamlining and simplifying their work – delivering enterprise-class applications with little or no hand-coding. So far so good. Confusing, yes – but focusing on personas rather than coding provides a useful frame of reference. Only one problem: even this emerging model of the Low-Code/No-Code marketplace is itself ripe for its own disruption. And you ain’t se...
The cloud ushered in a fundamental change in the way applications are deployed. Instead of worrying about how much dedicated hardware to order for your data center, you simply spin up as many servers as you need to do the job, then decommission them once the job is done. Yet, you still have to plan how many servers you will need at each stage of processing; you still have to remember to decommission them when done; and you pay for the entire virtual machine during the time you use it even though the server may be idle for most of that time.
Most large organizations require dozens and sometimes hundreds of specialized software tools to manage the lifecycle of the physical products or software applications they create. It isn’t hard to imagine the monumental waste these organizations incur in attempting to manually coordinate the efforts of the teams that use these many disparate tools to create a single product. Open Services for Lifecycle Collaboration (OSLC) is an open community for creating specifications for integrating lifecycle activities across tools to address this problem. Now imagine how much more happy and productive an...
Today's world is a completely different place than it was in the past. Even compared to just 20 years ago, everything about the way the world runs has been totally altered. This is in large part thanks to the widespread usage of the Internet as well as other advancements in technology. The Internet has given birth to eCommerce, a term that describes something that all people are familiar with: purchasing and selling goods online. While the advent of eCommerce has undoubtedly transformed the marketplace, it has come with numerous positive and negative effects on the way in which people buy and ...
Many organizations are associating data monetization with selling their data. But selling data is not a trivial task, especially for organizations whose primary business relies on its data. Organizations new to selling data need to be concerned with privacy and Personally Identifiable Information (PII), data quality and accuracy, data transmission reliability, pricing, packaging, marketing, sales, support, etc. Companies such as Nielsen, Experian and Acxiom are experts at selling data because that’s their business; they have built a business around gathering, aggregating, cleansing, aligning, ...