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WebRTC and the Customer Experience


Speaker:

Keith McFarlane

Chief Technology Officer
LiveOps

Track: WebRTC


In this session, Keith McFarlane, Chief Technology Officer, Cloud Platforms & Telephony at LiveOps, will share how WebRTC technology is truly the next stage in the globalization of the contact center, especially in the areas of monetization and creating a superior, personalized customer experience.

Over the past few years, the importance of a positive customer experience has risen and solidified itself as a major differentiation for brands. Meaning, companies today have to offer great service along with their products. WebRTC communications, combined with the cloud and building upon the foundation provided by VoIP and the Internet, is making a single network a reality by eliminating the need for the expensive servers, software, landlines and phones required by traditional contact center technologies. Customer service agents with WebRTC-enabled devices will be able to provide better customer experiences across all channels – including voice – and contact centers will continue to become even more streamlined, cost-efficient and productive than ever before.

Speaker Bio:
At LiveOps, Keith McFarlane holds the role of Chief Technology Officer, Cloud Platform & Telephony. He has more than 20 years of experience designing and developing large-scale customer service solutions and CRM systems. He is an expert on the benefits of cloud computing technology for both enterprise and SMBs and was named to ExecRank's "Top CTO Rankings" list for 2012.

Prior to LiveOps, McFarlane worked for an on-premise contact center provider that is currently ranked number two among the top contact centers worldwide. It was there that he first began to realize the potential impact that cloud computing could have on the decades-old customer service contact center industry. He also realized that a software and hardware laden provider, such as his previous employer, would be challenged to move quickly into the cloud space. Making the move to LiveOps gave him the opportunity to be part of the team that developed the true cloud LiveOps Platform for enterprise use. Twelve years ago the LiveOps Platform was created for use only by the LiveOps community of 20,000 independent contractors to grow LiveOps' agent services business. In 2008, when McFarlane arrived at the company, LiveOps began evolving the platform for individual sale and use by other companies with their own agents. Under McFarlane's guidance, LiveOps is continuing to make industry-firsts, including the first fully integrated multichannel plus social agent desktop.





Untitled Document
WebRTC Summit 2014 Sample Sessions

Microsoft Opening Keynote | NoOps != No Operations
By David Tesar

Shipping daily, injecting faults, and keeping an extremely high availability "without Ops"? Understand why NoOps does not mean no operations. Agile development methodologies require evolved operations to be successful. [continued]

Speaker Bio: David's mission is to "put more Ops into DevOps". He currently shares "the good news" of software and has helped customers since 2007 as a Technical Evangelist at Microsoft. David creates technical content including hundreds of videos, speaks at various Microsoft and industry-sponsored events, leads the weekly Edge Show with monthly episodes on DevOps, and works directly with customers and internal development teams. DevOps is currently David's focus which includes expertise in relevant products such as Microsoft Azure, Visual Studio Online, Application Insights, Team Foundation Server, Release Management, and System Center. [continued]

Interoperable WebRTC and Why It Is Important
By Peter Dunkley

There are many potential applications for WebRTC and for many interoperability is not a requirement. However, this does not mean that there is not a need for interoperability, particularly at the signaling level, for other applications.

Many people have dismissed interoperability as a consideration when using WebRTC - often due to the fact that their favoured use-cases do not require it (and in some cases are even hampered by it). In his session at 2nd WebRTC Summit, Peter Dunkley, Technical Director, at Crocodile RCS, will look at the other side and discuss the case for interoperability and explain how WebRTC can be used to enhance and extend existing services in a way provides benefits to service providers and their customers.

He will conclude with a look at some of the open-source options available today for building interoperable WebRTC applications. [continued]

Speaker Bio: Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and service applications. Since 2005 he has worked mainly with SIP first leading a team developing a PSTN gateway and then managing the development of a SIP Application Server. Peter joined Crocodile RCS in September 2010 and has made numerous contributions to the Kamailio open source SIP Router project (particularly in the areas of presence, WebSocket, MSRP, and SIP Outbound) since then. Peter is one of the authors of the MSRP over WebSocket draft (draft-pd-dispatch-msrp-websocket) and is a contributor to several open-source projects. [continued]

Is WebRTC a Second Stage Engine in the Telehealth Rocket?
By Ivelin Ivanov

Telehealth legislation opened the floodgates for investment in modern communications services and APIs since 2010. WebRTC promises a second revolution. Ivelin Ivanov will discuss a real-world example where telephony APIs make a difference in improving patient care and reducing healthcare costs. He will then look into a brighter telehealth future with secure, high quality, ubiquitous WebRTC video interactions.
[continued]

Speaker Bio: Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects. [continued]

Matrix: the missing signaling layer for WebRTC?
By Mathew Hodgson

WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations. [continued]

Speaker Bio:Matthew Hodgson is technical co-founder of the Matrix.org: a not-for-profit organization focused on solving the problem of fragmentation in current VoIP and IP Messaging applications. By defining a new lightweight pragmatic open standard for federation and interoperability and releasing opensource reference implementations, Matrix hopes to create a new ecosystem that makes real-time-communication as universal and interoperable as email. [continued]

WebRTC and the Customer Experience
By Keith McFarlane

In this session, Keith McFarlane, Chief Technology Officer, Cloud Platforms & Telephony at LiveOps, will share how WebRTC technology is truly the next stage in the globalization of the contact center, especially in the areas of monetization and creating a superior, personalized customer experience.

Over the past few years, the importance of a positive customer experience has risen and solidified itself as a major differentiation for brands. Meaning, companies today have to offer great service along with their products. WebRTC communications, combined with the cloud and building upon the foundation provided by VoIP and the Internet, is making a single network a reality by eliminating the need for the expensive servers, software, landlines and phones required by traditional contact center technologies. Customer service agents with WebRTC-enabled devices will be able to provide better customer experiences across all channels – including voice – and contact centers will continue to become even more streamlined, cost-efficient and productive than ever before. [continued]

Speaker Bio: At LiveOps, Keith McFarlane holds the role of Chief Technology Officer, Cloud Platform & Telephony. He has more than 20 years of experience designing and developing large-scale customer service solutions and CRM systems. He is an expert on the benefits of cloud computing technology for both enterprise and SMBs and was named to ExecRank's "Top CTO Rankings" list for 2012.

Prior to LiveOps, McFarlane worked for an on-premise contact center provider that is currently ranked number two among the top contact centers worldwide. It was there that he first began to realize the potential impact that cloud computing could have on the decades-old customer service contact center industry. He also realized that a software and hardware laden provider, such as his previous employer, would be challenged to move quickly into the cloud space. Making the move to LiveOps gave him the opportunity to be part of the team that developed the true cloud LiveOps Platform for enterprise use. Twelve years ago the LiveOps Platform was created for use only by the LiveOps community of 20,000 independent contractors to grow LiveOps' agent services business. In 2008, when McFarlane arrived at the company, LiveOps began evolving the platform for individual sale and use by other companies with their own agents. Under McFarlane's guidance, LiveOps is continuing to make industry-firsts, including the first fully integrated multichannel plus social agent desktop. [continued]

How the Norwegian Red Cross built a video tutoring solution with WebRTC
By Svein Willassen

This is the story about how the Norwegian Red Cross used WebRTC to build a service that allow high school student to meet volunteer tutors and get help with their school assignments just by visiting a web page in their browser. The solution has greatly increased the reach of the tutoring service run by the Red Cross, allowing students to get the help they need without leaving their homes. [continued]

Speaker Bio: Svein Willassen is the founder and CTO of the leading WebRTC based video conferencing service appear.in. he is currently leading the on-going development of that service. Svein has a PhD in forensic computing and has worked extensively with forensic analysis of communication systems as well as development of communication services. [continued]

Visualizing WebRTC: A Social Experiment with Meta-Networking
By Sara Robertson

On her social media platform Melodramatic.com, with global reach and over 1,000 uniques daily, Sara Robertson released a WebRTC network that created a peer-to-peer connection between every visitor on every page load. Geographical location data and round-trip data transfer rates of each connection is collected, and augmented with known demographics about the visitors. Static assets are randomly selected for serving directly through this new meta-network, and user experience is carefully measured. When rendered in a real-time visualization, this data provides exciting insights into the limitations and potential for WebRTC as it applies to modern web infrastructures. [continued]

Speaker Bio: Sara is a technology generalist with experience in large platform implementations, high-scale/low-latency serving, cloud infrastructures, and big data strategies. She is VP of Technology for an online advertising company serving billions of impressions daily, and runs a social media website (melodramatic.com) that she uses as a playground for technical experimentation. [continued]

WebRTC – The SKYPE Killer and Cloud UC Enabler
By Vishal Brown

While affordable and convenient, Skype is not an acceptable platform for business communications. While it may suffice for personal use and even SMBs, enterprise organizations need more substantial services with the quality, security and interoperability to handle video conferencing smoothly around the globe. Contrarily, WebRTC has the potential to overcome the incompatibility issues that have plagued the UC market for many years, and now that the IETF (Internet Engineering Task Force) is driving the audio and video codec standards, they've already ratified the audio standards (i.e. Opus), and they're getting close to choosing the video standard - this is going to be big deal for UC this year. [continued]

Speaker Bio: Vishal has over 15 years of experience in focusing large enterprises on the key initiatives needed to improve communication within their organization. This includes not just implementing unified communication solutions, but also thought leadership and strategic planning, policies and procedures to make the initiative effective. [continued]

The Promise of a Paradigm Shift in B2C Customer Communications
By Tobias Goebel

WebRTC promises to make realtime communications so ubiquitous that whole new ways of how consumers interact with businesses, or with fellow consumers of the same business, will emerge. Outside of the RTC world, innovative companies like Amazon are already offering ways for customers to help themselves, or others. WebRTC will accelerate this trend. It will also impact the way how and when consumers reach out to the contact center, and vice versa. In this talk I will share ideas on what this paradigm shift in B2C customer communications will mean for the customer on the one hand, and the contact center on the other. [continued]

Speaker Bio: Tobias has over 10 years of experience in the IVR and contact center industry. As part of Aspect's product management and marketing team today, he works on defining the future of the mobile customer experience, which will incorporate channels such as mobile apps, SMS, voice, chat, social, and will address the customer holistically, taking the SoLoMoClo (Social, Local, Mobile, Cloud) trend into account. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK. [continued]

SmartGrid: An Example Sensor Analytics Ecosystem
By Joseph di Paolantonio

Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). [continued]

Speaker Bio: Joseph di Paolantonio began working with IoT data in 2000 when his consultancy and system integration firm partnered with RFID companies to integrate RFID data with other supply chain data in data warehouses and include such data in Business Intelligence solutions. [continued]

New business opportunities for real time communications created by the IoT explosion
By Ivelin Ivanov

From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. This presentation will share some of the new revenue sources that IoT created for Restcomm - the open source telephony platform from Telestax. [continued]

Speaker Bio:Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects [continued]

Modern Telecom and the IoT
By Evan McGee

The worldwide cellular network will be a a backbone in the future IoT, and telecom industry is clamoring to get on board as more than just a data pipe. What can service operators offer, however, that would benefit IoT entrepreneurs, inventors, and consumers? [continued]

Speaker Bio:Evan McGee is the CTO of RingPlus, a leading innovative U.S. MVNO and wireless enabler. His focus is on combining web technologies with traditional telecom to create a new breed of unified communication that is easily accessible to the general consumer. With over a decade of experience in telecom and associated technologies, Evan is demonstrating the power of OSS to further human and machine-to-machine innovation. [continued]

WebRTC + IoT = Personalized Customer Service
By Peter Cornelius

Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT . Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service. [continued]

Speaker Bio:Peter Cornelius has spent the past 15 years designing and building large scale enterprise applications, predominantly focused on the call center space. In his role as Solution Architect at LiveOps he has designed and built platform components to allow the doubling of the number of registered agents along with dramatic improvements in stability and performance. He is currently working on the next generation of the LiveOps platform. [continued]

Spatial Teleconferencing With WebRTC
By Alan Kraemer

While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. [continued]

Speaker Bio:Alan Kraemer (CTO) has over 29 years of experience in a wide range of technology based fields. As Vice President of Engineering for Technology Marketing Inc., he and his team created the architecture for and designed a wide variety of computers and computer based products for major corporations including British Telecomms and Litton Industries. [continued]

The Industrial Internet and the Cloud: Challenges in the Road Ahead
By Dave Duggal

The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to Cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines & devices with Big Data and the Cloud, including interoperability, data security and privacy. This session will focus on public-private work being done today to identify the IoT standards, architecture, frameworks and security needed to enable and accelerate the $32 trillion opportunity ahead. [continued]

Speaker Bio: Dave founded EnterpriseWeb LLC (www.enterpriseweb.com) in 2009. EnterpriseWeb® is an application platform for dynamic, data-driven applications and processes. Dave is a proven business leader who has made a career of building, growing and turning around companies and is a proponent of next generation 'smart' business processes. [continued]

Time Series Data in a Time Series World
By Jim Scott

The Internet-of-Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. Single-value, geo-spatial, and log time series data will be discussed. By focusing on enterprise applications and the data center OpenTSDB will be used as an example to explain some of these concepts including when to use different storage models. [continued]

Speaker Bio:Jim has held positions running Operations, Engineering, Architecture and QA teams in the Consumer Packaged Goods, Digital Advertising, Digital Mapping, Chemical and Pharmaceutical industries. Jim has built systems that handle more than 50 billion transactions per day and his work with high-throughput computing at Dow Chemical was a precursor to more standardized big data concepts like Hadoop. [continued]

The Edison Moment for the Internet of Me
By Abe Gong

Trick question: What did Thomas Edison do for the lightbulb? He didn't invent it—working lightbulbs existed in laboratories for 80 years before Edison arrived. Instead, Edison's team made electric light scalable. They turned a theoretical possibility into a daily, lived reality—for billions of people. [continued]

Speaker Bio: Abe was the first data scientist at Jawbone and the lead data scientist at Massive Health, where he built data systems to nudge people to form good habits and live healthier. He earned his PhD in Public Policy, Political Science, and Complex Systems at the University of Michigan. All told, Abe has worked as data scientist/statistical consultant in education, health, and public policy for over a decade. In previous lives, Abe has been a pollster, journalist, refugee, and amateur historian. He is now working on a stealth startup using connected devices to improve habits and relationships. [continued]

Manage Your Mesh
By Ryan Bagnulo

Code Halos – aka "digital fingerprints" - are the key organizing principle to understand a) how dumb things become smart and b) how to monetize this dynamic. In this session Ben Pring, Co-Director of Cognizant's Center for the Future of Work, will outline research, analysis and recommendations from his recently published book on this phenomena on the way leading edge organizations like GE and Disney are unlocking the IoT opportunity and what steps your organization should be taking to position itself for the next platform of digital competition. [continued]

Speaker Bio: Robert H. Brown is the global head of Cognizants CFoW market strategy and outreach for Business Process Services. He is specifically focused on Cognizant BPS thought leadership, brand development, and solutions orchestration, as well as collaboration with Cognizant senior executive clients and prospects. He resides in California. [continued]

Identity Management and WebRTC
By Peter Dunkley

We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service - possibly built on a variety of different PaaS/SaaS offerings - and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorisation, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) irreversibly encoded. This presentation looks at how this identity problem can be solved and discusses ways to use existing web identities for real-time communication. [continued]

Speaker Bio: Peter is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and service applications. [continued]

WebRTC and Data Channels; the Innovation Within Disruption
By Alex Gouaillard

As a disruptive technology, Web Real-Time Communication (WebRTC), which is an emerging standard of web communications, is redefining how brands and consumers communicate in real time. The on-going narrative around WebRTC has largely been around incorporating video, audio and chat functions to apps. Alex will look at a fourth element - data channels - and talk about its potential to move WebRTC beyond browsers and into the internet of things. [continued]

Speaker Bio: A Frenchman who has relocated to Singapore, Alex is regarded as one of the pioneers of Web Real-Time Communication (WebRTC). He is a member of the W3C and IETF (which create and define the standards of this technology), and is an active participant in key WebRTC working groups and task forces. Alex holds two PhDs from INSA, France, and KEIO University, Japan. He has deep experience in communications, signal and image processing, and has established and led successful research groups at Caltech, Harvard, A*STAR. Alex was also involved in several innovative startups in Europe, North America, and APAC. [continued]


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SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure networks with agility, performance and value.
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20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and Embedded Systems worldwide. Supermicro is committed to protecting the environment through its “We Keep IT Green®” initiative and provides customers with the most energy-efficient, environmentally friendly solutions available on the market.
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
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SYS-CON's WebRTC Summit, held each year at the Javits Center in New York City and Santa Clara Convention Center in Silicon Valley. For sponsorship, exhibit opportunities and show prospectus, please contact Carmen Gonzalez, carmen (at) sys-con.com.
WebRTC Summit All-Star Speakers Include...

DUNKLEY
Acision

IVANOV
Telestax

McFARLANE
McFARLANE

WILLASSEN
appear.in

ROBERTSON
Melodramatic

NEGRIS
Yottamine Analytics

JACOBI
Kaazing

FALLOWS
Kaazing

KAIL
Netflix

GOLDEN
enStratius

KEMP
Nebula

BEHR
Praxis Flow

LOUNIBOS
SOASTA

CRAWFORD
AVOA

MORGENTHAL
EMC

COCKCROFT
Battery Ventures

HAFF
Red Hat

SHALOM
GigaSpaces

SUSSNA
Ingineering.IT

ROBERTS
BMC

VERNON
VictorOps

WILLIS
Stateless Networks

ROESE
EMC

PADIR
Progress

AMAR
MyPermissions

O'CONNOR
AppZero

BHARGAVA
JumpCloud

DEVINE
IBM

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Testimonials
Great exhibits, great audience, great floor traffic, great conversations with IT leaders and folks in the channel."
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Director, Marketing & Sales Operations at Evolve IP
 
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Senior Product Marketing, Dell Cloud Services
 
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Product Marketing Manager, StorageCraft


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@CloudExpo Blogs
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet the demands of Digital Transformation – including accelerating application delivery, closing feedback ...
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Whether you are an owner of a thriving small business or a decision maker at an established enterprise, you cannot ignore digital technology. Businesses worldwide are going digital to deliver compelling experiences to customers, which is becoming a key differentiating factor. The rise of social and mobile have increased the discoverability of businesses. Consumers are
Automation is enabling enterprises to design, deploy, and manage more complex, hybrid cloud environments. Yet the people who manage these environments must be trained in and understanding these environments better than ever before. A new era of analytics and cognitive computing is adding intelligence, but also more complexity, to these cloud environments. How smart is your cloud? How smart should it be? In this power panel at 20th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists will look at the evolving nature of hybrid cloud, how it affects enterprise IT staffing requir...
This term Data Unification is new in the Big Data lexicon, pushed by varieties of companies such as Talend, 1010Data, and TamR. Data unification deals with the domain known as ETL (Extraction, Transformation, Loading), initiated during the 1990s when Data Warehousing was gaining relevance. ETL refers to the process of extracting data from inside or outside sources (multiple applications typically developed and supported by different vendors or hosted on separate hardware), transform it to fit operational needs (based on business rules), and load it into end target databases, more specifically,...
The complex idea behind the term digital transformation is that technology has created a fundamental shift in how organizations operate. The consumerization of technology — and the customer empowerment it created — has upended the traditional operating paradigm of organizations moving it away from a capital and process-centric model to a customer-centric one. The need to digitally transform your organization is now - or at least should be - a strategic imperative. The fact, however, that the term digital transformation is now a bona fide buzzword has obfuscated its importance.
To more closely examine the variety of ways in which IT departments around the world are integrating cloud services, and the effect hybrid IT has had on their organizations and IT job roles, SolarWinds recently released the SolarWinds IT Trends Report 2017: Portrait of a Hybrid Organization. This annual study consists of survey-based research that explores significant trends, developments, and movements related to and directly affecting IT and IT professionals.
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to events like elections, emerging technologies, issues/activism, conferences, product launches, etc. Righ...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterp...
The Big Bang Theory is the pre-eminent explanation for the origins of the universe. It proposes, from an explosion of atoms, the universe rapidly expanded and in doing so created everything we know. But it did so in an erratic, haphazard and unstructured way. For every life form, an infinite amount of inhospitable desolate galaxies, planets and black holes were also created. Big Data is often associated with the birth of what is known as the Third Generation of IT and many are now at a crossroads: Do they continue down the current path, hoping to stumble upon a planet Earth as they navigate a...
This recent research on cloud computing from the Register delves a little deeper than many of the "We're all adopting cloud!" surveys we've seen. They found that meaningful cloud adoption and the idea of the cloud-first enterprise are still not reality for many businesses. The Register's stats also show a more gradual cloud deployment trend over the past five years, not any sort of explosion. One important takeaway is that coherence across internal and external clouds is essential for IT right now. That translates into tasks like planning better cloud management and application and platform in...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" programs available to startups and innovators.
Next month will mark the 155th anniversary of a piece of legislation that President John F. Kennedy once described as “the single greatest stimulus to national development ever enacted.” It was the Homestead Act of 1862. By 1862 the United States had grown from approximately 500 million acres of land to almost 2 billion (with a B) acres, a majority of which was in the public domain. Under the act, over 1 billion acres were made available to settlers. An individual could obtain 160 acres of land. If they lived on, cultivated, and improved that land over a 5-year period, the land was theirs. Thi...
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deliver the analytics that add value.
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTred processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
Many people mistakenly believe that Al Gore invented the Internet, but in reality it was Tim Berners-Lee. He created URIs, HTTP, HTML, and the first web browser - all critical building blocks that paved the way for the Internet to operate as the ubiquitous, decentralized network for sharing information that we take for granted today. As a result of his contributions to society, it was recently announced that Tim Berners-Lee has been awarded the prestigious Turing Award.
Step into any boardroom and the talk is all about speed and quality: How to accelerate the delivery of innovative new products and services, while improving the quality of existing ones. When this question is asked, all eyes turn to the CIO: How can IT bring business velocity to both the software lifecycle and the digital business, end-to-end from digital touchpoint to system of record?
First there was the Stone Age. Then we learned how to manipulate and smelt metals, which led to an Agrarian age. From there, machines helped bring about the Industrial age, then the Space Age. So where are we now? Shall we call it the Network Age? Metcalfe’s Law holds that the value of a connected network, telecommunications in the parlance of his day, is proportional to the square of the number of connected users. Or stated more simply, the utility of a connected ‘thing’ increases as more and more ‘things’ are connected. The telephone acts as an easy example. One phone by itself is a paperwei...
Enterprises and governments rely upon the timely transfer of mission-critical information to keep their projects and operations flowing smoothly. To do so requires a complex chain of communications hubs working efficiently, and even when they are working optimally, there can still be seconds of lag time between communications. That may not seem like much, but being able to get information a second faster than the competition (or the enemy) can make a huge difference.